Customer Service

How Are We Doing at Delivering Service Excellence?

We are always interested in receiving feedback in an effort to improve our services. As a current member, we value your opinion. Please take a minute to complete the survey below. Your participation is greatly appreciated.

Are you a(n):
Please enter one of the following numbers:
Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
1.		I receive excellent service when calling the "800" customer service number for claim information.
2.		I receive accurate answers to my questions about my healthcare benefits.
3.		I receive accurate answers to my questions on the status of my claims.
4.		I receive courteous service when calling for claim information.
5.		I am able to reach Customer Service during times that are convenient to me.
6.		The Customer Service Representative is knowledgeable about my benefit plan.
7.		Phone calls are returned promptly when promised by Customer Service.
8.		My claims are processed in a timely manner.
9.		My claims are processed accurately.
10.		My claim appeals have been addressed and resolved in a timely manner.
11.		I am pleased with the quality of the physicians and hospitals in the network.
12.		I am pleased with the selection of physicians and hospitals in the network.
13.		I am pleased with JI's overall administration of my health plan.

Contact Information (Optional)
Name
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Email Address
Phone Number

Comments (Please list any ideas you may have to help us improve.)