Performance Metrics

JI measures what matters to our clients. We have developed a suite of key performance indicators (KPI’s) and business metrics that can be monitored and measured in real time to enhance your benefit plan’s return on investment and assess service satisfaction. Common KPI’s for employee benefits include:

• Claims Turnaround Time
• Financial, Procedural, and Payment Claims Accuracy
• Average Speed of Answer
• Telephone Abandonment Rate

We set the highest standards and are committed to providing all covered individuals with exceptional service at all levels. Our claim processing audit results continually reveal that our financial accuracy, payment accuracy, and procedural accuracy metrics exceed industry averages.